Shipping and Delivery

RKPetShop is dedicated to providing excellent service and ensuring the complete satisfaction of our customers. We proudly offer shipping services and strive to deliver your order as quickly as possible. Please take into account any holidays that may affect delivery times. We also provide same-day dispatch.

1. Shipping & Delivery

All orders for our products are shipped and delivered within 0-1 business days. Orders are not shipped or delivered on weekends or holidays. In the event of a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Wrong Address Disclaimer

Customers are responsible for ensuring that the shipping address entered is correct. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. Undeliverable Orders

Orders returned to us as undeliverable due to incorrect shipping information are subject to a restocking fee determined by us.

4. Lost/Stolen Packages

RKPetShop is not liable for lost or stolen packages. If your tracking information indicates that your package was delivered to your address but you have not received it, please report it to the local authorities.

5. Return Request Days

RKPetShop allows you to return items within a period of 15 days. Please note that items should be returned unopened and unused.

6. Out of Stock Item Process

In the event of items being out of stock, RKPetShop will prioritize shipping available items first and send remaining items when they become available.

7. Import Duty and Taxes

When dealing with RKPetShop, you have the option to pre-pay import duty and taxes, which will be included in the price of the order.

8. Acceptance

By accessing our site and placing an order, you have willingly accepted the terms of this Shipping Policy.

9. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at:

RKPetShop

RK Pets, kovai pudur
Mahatma Gandhi Rd, T Block, Kovaipudur, Tamil Nadu, 641042

rkpetshop@gmail.com

+91 9789388777