1. Eligibility for Returns

a. To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.

b. Perishable items such as fresh produce or refrigerated goods are not eligible for return.

2. Return Initiation

a. Customers must initiate the return process within 1 day of receiving the product.

b. To initiate a return, customers should contact our customer support team at +91 9789388777.

3. Return Process

a. Once the return is approved, customers will receive instructions on how to return the product.

b. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.

4. Refund or Replacement

a. Upon receiving the returned product, we will inspect it and notify the customer of the status of the return.

b. If the return is approved, customers may choose between a refund or a replacement product.

5. Refund Processing

a. Refunds will be processed within 2 business days after the return is approved.

b. Refunds will be issued to the original payment method used for the purchase.

6. Non-Returnable Items

a. Certain items are non-returnable, including gift cards, downloadable software, and perishable goods.

7. Damaged or Defective Products

a. If a product is received damaged or defective, customers must contact us within 1 day of receiving the item.

b. We may request photos or other documentation to assess the damage or defect.

8. Cancellations

a. Order cancellations are accepted within 1 hour of order placement.

b. Once an order has been processed and shipped, it cannot be canceled.

9. Exchange Policy

a. We do not currently offer exchanges. Customers can return the original item and place a new order for the desired product.

10. Contact Information

If you have any questions or concerns about our Return Policy, please contact us at:

RKPetShop

RK Pets, kovai pudur
Mahatma Gandhi Rd, T Block, Kovaipudur, Tamil Nadu, 641042

rkpetshop@gmail.com

+91 9789388777